Stakeholder
engagement
Stakeholder engagement
The Bank values its enduring partnerships, recognizing their pivotal role in delivering sustained value
How we engage
Employees
Employees
- Induction program
- Career development guidance
- Staff societies
- Training program
- Volunteerism
- Special staff events
- Internal communication
- Employee satisfaction survey
- Virtual meetings
- Alinma Bank eLearning Academy
Customers
Customers
- Customer visits
- ATMs
- Online banking
- Service centers
- Branches
- Media advertisements
- Corporate website
- Customer workshops
- Social media
- Customer satisfaction surveys
Society and environment
Society and environment
- Service channels
- Press releases and conferences
- Public events
- Corporate website
- Social media
- Educational programs
- MSME financing
- Assistance to the needy and vulnerable
- Programs for SMEs
- Youth and employment projects
Investors
Investors
- Annual General Assembly Meeting
- Extraordinary General Assembly Meetings
- The Bank’s website
- Interim financial statements
- Investor presentations and quarterly earning calls
- Press conferences and releases
- Investor disclosures and road shows
- Investors meetings
- Annual Report
- Announcements made to the Saudi Exchange
- Investor relations road shows and conferences
- Dedicated investor relations website
Business partners
Business partners
- Supplier relationship management
- Onsite visits and meetings
- Performance review meetings
- Quality assurance inspections
Government institutions
and regulators
and regulators
Government institutions
and regulators
and regulators
- Consultation
- Relationship-building meetings
- General Assembly Meeting
- Annual Report
- Interim financial statements
- Announcements made to the Saudi Stock Exchange
- Extraordinary General Meetings
Key issues/items discussed
Employees
Employees
- Performance standards
- Training and development
- Saudization
- Remunerations and benefits
- Retirement benefit plans
- Diversity and inclusion
- Safety at the workplace
- Corporate value
Customers
Customers
- Financial support for revival of business
- Speedy service
- Customer security and privacy
- Service quality
- Affordability of services and convenience
- Financial education and literacy
- Access to financial services
- Enrolment to digital platforms
- Real time information
Society and environment
Society and environment
- Affordable financing
- Community empowerment
- Financial inclusion
- MSME financing
- Ethics and business conduct
- Environmental performance
- Employment opportunities
- Assistance to disadvantaged groups
Investors
Investors
- Financial performance
- Governance
- Risk management
- Business expansion plans
- Transparency and disclosure
- Business continuity
- Sustainable growth
- Dedicated Investor Relations Department
Business partners
Business partners
- Contractual performance
- Continued business opportunities
- Maintaining healthy relationships
- Timely settlement of dues
- Collaboration for new technological advances in the financial sector
- Opportunities for growth
- Ease of working
Government institutions
and regulators
and regulators
Government institutions
and regulators
and regulators
- Compliance with directives and codes
- Microfinance and SME development
- Financial performance
- Shareholder returns
- Cybersecurity
- Saudization
- Governance
- Employment generation
- Strategy
