At a Glance
2023 in Review:
Elevating care for a better future
As the most progressive healthcare provider in Saudi Arabia, KFSHRC is constantly evolving to enhance its broad spectrum of medical services, combining world-class innovation with the industry’s most dedicated professionals. The Organization has consistently advanced its delivery of patient experience, from consultation and referral to treatment and discharge, ensuring the journey is both comprehensive and compassionate.
Our history of regional and global successes has instilled a drive for excellence and the ambition to become a leader on the global stage of medical invention and discovery. Looking ahead, we have the momentum to escalate the quality of our services across the region and beyond, elevating care for a better future.
Average Length of Stay (ALOS)
8.80 days
(2022: 8.82 days)
Key Figures at a Glance
Patient Experience
Likelihood to recommend (LTR) the inpatient practice
86.5
(95th percentile rank, top box score)
Likelihood to recommend (LTR) the outpatient practice
85.78
(56th percentile rank, top box score)
Patients’ Access to Care
New patients accepted
42,149
(2022: 38,625)
Outpatient visits
1,939,507
(2022: 1,748,040)
Inpatient days
444,449
(2022: 420,795)
Emergency visits
159,425
(2022: 153,205)
Patients seen through virtual clinics
185,181
(2022: 90,091)
Medical tourism patients
452
(2022: 323)
Medical Services
Robotic surgeries
1,068
(2022: 814)
Solid organ transplants
1,092
(2022: 1,016)
CAR T-cell therapies
58
(2022: 32)
Bone marrow transplants
556
(2022: 537)
Pre-implantation Genetic Diagnosis (PGD)
622
(2022: 535)
Genomic and precision medicine procedures
4,197
(2022: 2,751)
Education and Research
Active clinical trials
59
Research publications
1,012
Medical trainees
2,993
Innovation and Growth1
As we continued our strategy of expanding our geographic footprint and increasing market share, KFSHRC developed, upgraded and constructed a range of facilities, and forged a series of new relationships with key local and international partners. With a focus on extending our scope of services across greater catchment areas within the Kingdom, we looked towards the delivery of care in the future and the next-generation benefits of even more medical innovation.
Successfully implanted brain electrodes in a child without major surgery, using only minimally invasive technique-first of its kind in the Middle East
Performed the world’s first fully robotic liver implantation with robotic donor hepatectomy
KFSHRC-designed research experiments in cell sciences conducted at the ISS,2 part of the first Saudi space mission
Performed a heart transplant on the youngest patient recorded in the Middle East
Organized first clinical trials conference to align national and international efforts; managed 59 active clinical trials in 2023 alone
Launched first robot employee, NourR1, to help elevate healthcare by enhancing services provided
Executed the first fenestrated endovascular aortic arch repair in the MENA3 and the first application of 3D bioprinting at KFSHRC on three patients
Hosted inaugural Digital Health Conference, a platform to delve into the realm of AI innovation and advancement in healthcare
Published its first edition of the Journal of Nursing Science and Professional Practice, an academic and scientific endeavor
Launched pharmacogenomics service, offering testing for eligible cardiology patients
Delivered ground breaking gene therapy as part of a trial for hemophilia A and B and enrolled in study for PNH, yielding significant cost savings
Obtained US patent registration for eye-tracking autism screening, first in the Middle East
1 Non-exhaustive list; 2 International Space Station; 3 Middle East and North Africa
Awards and Recognitions4
Ranked 20th
among global academic medical centers (AMCs) per Brand Finance ranking
Achieved 98th
percentile ranking in KLAS Research’s global EHR Satisfaction Survey
Gold Stevie® Award, Company of the Year – Health Products and Services (Large category)
‘EMS Partner in Care’ Designation
by the American College of Cardiology – first international hospital and only institution in KSA
Digital Health Most Wired Hospital Award (Stage 9) recognition by CHiME5
Patient Flow Command and Control Center Project, 3rd place in the PMI6 Technology Project of the Year-PMI KSA
KFSHRC – Madinah awarded one of the top 2 in Excellence in Customer Service by the Madinah Award Foundation
KFSHRC-Madinah received 2023 Press Ganey Human Experience Award for the outpatient services
Four awards won in the International Patient Safety Conference organized by the Saudi Patient Safety Center
KFSHRC – Jeddah (Nursing) recognized as a ‘First Practice Setting Only Chapter-Single Institution,’ 1st outside US and 2nd globally
KFSHRC CEO named one of the top AMC executives by Forbes Middle East
KFSHRC researchers included in Stanford’s list of World’s Top 2% Most-cited Scientists award
While we continue to provide the best healthcare in the region, KFSHRC is wholly committed to raising the bar even further. The caliber of our medical and research colleagues paves the way for continuous improvement and innovation, creating a more healthy and wholesome society. In order to achieve this, we undertake the responsibility for the well-being of our patients and our Kingdom with unwavering dedication and enormous pride. We will continue to unify our resources to shape the regional healthcare industry and harness our collective ambition to elevate the care KFSHRC delivers in the future.
4 Non-exhaustive; 5 College of Healthcare Information Management Executives; 6 Project Management Institute
